Application Management
As a part of post implementation services, HCL AXON offers support and maintenance to its customers using best tools and methodologies to help customers get maximum return on their ever-growing business critical applications. By managing service level agreements for our customers, our consultants take a proactive approach to software support and maintenance by focusing on long-term functionality, stability, and preventive maintenance to avoid problems that typically arise from incomplete or short-term solutions. This approach, coupled with our robust service delivery mechanism with a highly optimized onsite-offshore mix allows our customers to continually reduce recurring maintenance costs. HCL AXON enables you to manage and constantly improve SAP based application landscape thus helping you in maximizing return from your IT Investment and minimizing IT Intensity.
HCL AXON Offerings- Help Desk Enhancements
- Application Transition, Support, Enhancements, Testing Services
- Integrated Infrastructure & Application Support coupled with BPO
- ITIL driven methodology - "SPICE"
- Knowledge transition processes and metrics
- Asset Methodology for zero risk transition
- Tools: e.g.: SLMT/ Auto Code Review Tool/ Defect Logging Tool/ Digite
- Flexible delivery models ( e.g.:- 24X 7, 12X5, 8X5)
- T & M Based Services
- SLA Based High Quality, Guaranteed user Satisfaction
- Distributed delivery centers
HCL AXON's customers have successfully achieved significant benefits through HCL AXON application management offering:
- Reduced cost of ownership through improving the administration of day-today processes and management
- Improved service through adopting best practice system management tools and proactive management of applications
- Improved adoption of the SAP system by the business through the delivery of a Continuous Improvement Program
- Improved ability by providing application management specialists that can rapidly evolve the systems to meet changing business needs
HCL AXON works closely with SAP, its customer base, and the wider business community to help meet the needs of customers. In this way, HCL AXON ensures its customers get the most out of SAP's products by delivering targeted process efficiencies driven by specific business goals.
