Client Successes

Our key clients in this sector include:

• AA Service Centers: When the AA purchased 130 retail service centers from Halfords, they turned to HCL AXON to help replace all the systems and processes required to run them. This included customer service and sale management, buying, supply chain, finance and HR processes.
• CarpetRIGHT: HCL AXON completed a successful transformation of core business systems. We implemented a new SAP system and associated integration platform, replacing twelve legacy business applications. This successful implementation was recognized with a SAP UK quality award. (Case Study)
• Homebase: HCL AXON worked with Homebase to improve reporting sales in a complex multi-channel environment.
• J. Sainsbury: For J. Sainsbury, HCL AXON completed a distribution process analysis and provided consultancy and central buying process improvement.
• KMart: HCL AXON worked with KMart on value based planning, which involved core process re-engineering and a major cultural change initiative.
• Lunn Poly: HCL AXON and Lunn Poly worked on the successful creation and implementation of multi-channel web based selling system. Solution used via web, iTV, call centre, 800 shops and eChannels.
• Orange Retail: HCL AXON replaced over 50 legacy systems by an integrated user system including an internet based telephone replacement service.
• Office Depot: HCL AXON created a business case for supply chain transformation.
• Post Office: Retail strategy creating a complex operating model including business and operational design for the 8,000 rural retail outlets, which are part of the largest retail network in Europe.
• Publix Super Markets
  • Developing new strategic vision and competitive strategies
  • Store operations and category management/merchandising
  • Centralized buying organisation designs for this $12 billion regional US chain
• Sears: Common process definition showing what processes should be common across stores within the Sears Group and which can be localized.
  Development of stores analytics.
• Thistle Hotels: Enabled Thistle to deliver market segmentation across their customer base by understanding spending and reservation patterns.
• Vodafone Retail: Key advisors for a European-wide retail sales order process and supply chain business case.
• WH Smith News: streamlined the supply chain and transformed the sales and service operation for the £1bn turnover newspaper and magazine distribution business, serving 25,000 retailers on a daily basis. Results included a vastly improved forecasting and centralized newsprint/magazine distribution, a web based sales engine and new SAP IS Retail system.

Case Study

Pick n Pay Group

“We put the Pick n Pay signs up and cut over from the old application to the SAP solution in a weekend. That’s the type of speed to market we’re talking about.”
- Bronwen Rohland, CIO, Pick n Pay

Headquarters: Cape Town, South Africa
Industry:Retail
Revenue:$6.76 billion
Employees:38,000+

Company Details:

• Food, clothing, and general merchandise retail sales
• Established in 1967
• 775 stores operating currently
• Managed through three divisions: the Pick n Pay Retail division, the Group Enterprises division, and Franklins Australia

• SAP for Retail industry solution
• SAP ERP
• SAP NetWeaver BW
• SAP NetWeaver PI
• SAP Business One

When Pick n Pay began its IT modernization project, it set its sights on a new ERP system that could manage everything from financials and HR data to inventory and vendor information. The company also wanted a solution that would provide greater visibility into its supply chain and deliver accurate client information to be deciphered by analytical programs for better sales and marketing decisions.

After selecting SAP technology, Pick n Pay chose HCL AXON to partner with them on this transformational project. Pick n Pay wanted a company with expertise not only in SAP technology but also in the intricacies of retail businesses.

The relationship was so seamless that HCL AXON consultants were sometimes mistaken for full-time Pick n Pay employees. “That’s why they’re still our business partners today,” adds Rohland.

In partnership with Pick n Pay HCL AXON delivered outcomes that have resulted in tangible business benefits, namely;

• Improved forecasting and replenishment
• Tighter inventory management
• Accurate performance metrics
• Detailed reporting and analytics

For further information please contact sap@hcl-axon.com

CarpetRIGHT

HCL AXON helps retailers meet the needs of their ever more demanding customers. We understand that to be successful, a retailer must be able to deliver competitive prices and differentiating levels of service. Our experience combines a world-class understanding of key retail processes and systems with a focus on the delivery of tangible business benefits.

Typical benefits that HCL AXON delivers to retail clients include:

• Optimizing range planning and pricing
• A genuine multi-channel approach to retailing
• Better understanding of customers and their profitability
• Improving supply chain performance including stock levels and availability
• Enhancing return on people costs through better scheduling and HR processes
• Rationalizing back office and support processes, systems and costs

We differentiate ourselves by predominately working with retailers who use or are planning to use the SAP ERP system to support some of their business processes. This focus allows us to have a world-class team of retail consultants who have experience of working with some of the largest retail names in the business. We are able to offer transformation services ranging from business consulting and systems integration through to managed services.