Professional Services
Services organizations have been partnering with HCL AXON for more than ten years with the objective of supporting growth and expansion plans, improving operational effectiveness and driving delivery excellence. As a global business transformation partner, HCL AXON offers a combination of both broad and deep capabilities, ideally suited to helping services organizations define and execute their strategy. During this period we have worked across a range of services industries, including:
- Engineering & Construction
- Legal
- Technology
- Outsourcing
- Financial
- Transport & Logistics
- Travel & Leisure
- Government
Irrespective of the industry, the challenges they face are similar in nature and require deep process and technology expertise to address:
- Continued globalization- As the world becomes a smaller place, new competitors enter the market with access to different resource pools and cost bases. As a result, services organizations need to be both protective in their core market and aggressive into new markets. Customers are increasingly global, demanding their services organizations to offer a reach that matches their own.
- Resource constraints- Attracting, retaining and developing personnel are all key to any services organisation. Resources are increasingly mobile and more demanding, requiring services organizations to be flexible and proactive in the way they address their needs. Furthermore, services organizations need to match demand and supply with the right resources at the right place at the right time at the right cost.
- Margin pressures- As the economy cycle goes around and access to low cost offshore resources increases, services organizations are being required to do more with less. This requires a tight focus on operating costs, driving the demand to remove all non-essential back office costs out of the business.
- Complex commercial arrangements with increased transference of risk- As customers have become more experienced in the procurement of services, the level of risk they are seeking to transfer to the services organisation is increasing. Furthermore, customers are moving towards contracting for outcomes, rather than individual services. This increased transference of risk demands tight management controls over all aspects of the engagement, from proposal through to delivery.
These challenges require services organizations to take a multi-dimensional approach to transformation that can be grouped into three themes:
- Operational efficiency
- Delivery excellence
Organisation agility - Taking into account these challenges and transformation themes, HCL AXON has developed a business transformation service and solution set that has been deployed across the world for both global and national organizations. HCL AXON's services and solutions encompass all elements of the Services Industry Value Chain, from determining the business Strategy through developing the Opportunities to Delivering the services. We combine methods, tools and accelerators with our highly qualified and experienced resources to facilitate the translation of vision into action. Specific capabilities of relevance to services organizations are:- Project & Portfolio Management
- World Class Finance
- Corporate Performance Management
- Customer Relationship Management
- Knowledge Management
- Human Capital Management
- Billing & Collections
