Public Sector Issues
Transformation is on the agenda of almost every public sector authority. The increasing pressure to provide better services while living with ever reducing government funding, rising costs and the need to contain the burden on the council taxpayer necessitates the need to 'do more for less'. HCL AXON's business is to help clients achieve this.
Councils and other local Public Sector providers are taking a radical look at how they can be more efficient and effective in their use of corporate resources.
HCL AXON offers proven capabilities to address your most pressing issues:
- Ensuring strategic alignment between your policies and your actual delivered services
- Transforming the experience of your citizens
- Giving you control and visibility of your costs and activities
- Reducing inefficiencies
- Maximizing the value of your procurement function
- Understanding how shared services could work for you
- Maximizing your investment in people
- Reducing your cost of ICT ownership
Ensuring strategic alignment between your policies and your actual delivered services
Through our business consulting team we ensure that your operations on the ground are doing 'the right thing'. We help to endure that Council policies and priorities are reflected in how resources are deployed on the ground - making sure that money is targeted in the right places.
Transforming the experience of your citizens
Through our Customer Relationship Management team we work with you to transform the way you interact with your citizens. We help to ensure that they can contact their Council in the way that suits them, at a time that suits them. Not only can we help improve their 'customer experience' and hence satisfaction with the Council, but we also allow you to drastically reduce the cost of managing these relationships.
Giving you control and visibility of your costs and activities
Through the deployment of integrated SAP software, we can help you get better visibility and control over how resources are used in your organisation. We assist in the provision of the single, reliable view of financial and resource information that allows you to plan, manage and report in the way that you require. We can give you the reports you need, in the format you need to really analyse the performance and address early issues within your operations.
Reducing inefficiencies
Through the use of integrated data, processes and technology, we will help you to reduce the cost of running your 'back office' functions. In short, we can enable more scarce resource to be devoted to the front line.
Maximizing the value of your procurement function
Procurement is an area where rapid savings can often be realized. We help clients achieve significant savings in their procurement function. Through our supply chain expertise we find real cashable savings that you can use elsewhere. We help ensure that you are getting the best possible deal on the goods and services that you buy, ensuring that compliance to purchasing agreements is maximised and that goods are bought through the most appropriate medium.
Understanding how shared services could work for you
Few people question the rationale of sharing. The question is how best to make it work for you and what is the value to you. HCL AXON's shared service team will help you to understand and develop robust plans to deliver your own shared services strategy.
Maximizing your investment in people
Many organizations say that people are their most important asset. Our Human Capital Management Group focuses on ensuring that the value of your people is maximized. We help in many ways. We structure HR in a way that ensures that it meets the needs of the business. We help build and transform the capability of your people. We help reduce the transactional burden through the use of web technology such as self-service. We integrate HR data with financial data to ensure that your staff have true operational visibility and control over how your people resources are deployed.
Reducing your cost of ICT ownership
Through our application management capabilities, we can put together a tailored package to support your operational needs and provide a guaranteed level of service at reduced cost.
