Benefits Led Public Sector Solutions
HCL AXON delivers a number of Local Government specific solutions to support key areas of Local Authority operations. We deliver these solutions using best practice templates and a proven knowledge based gained through our experience in working with Local Government. Critically, we deliver against known benchmarks for best practice and can thus ensure that you are able to deliver 'best in class' operations. Specific capabilities of relevance to the public sector industry include:
- Customer Relationship Management
- Enterprise Asset Management
- World Class Financial Management
- Corporate Performance Management/Business Intelligence
- Supply Chain Management/Procurement
- Human Capital Management
- Social Care Integration
Customer Relationship Management
HCL AXON pioneered the use of SAP in customer call centre environments, developing a packaged SAP contact centre solution that was designed specifically to meet the required levels of transactional processing within high volume, scripted inbound and outbound call centre environments. Today HCL AXON has implemented multi-channel SAP solutions in over 47 call centres, supporting 4,000+ call centre agents, eCommerce, eService and IVR applications. Our clients have reported improved call centre capacity, reduced call handling times and reduced call centre costs.
Enterprise Asset Management
HCL AXON is recognized by SAP as the go to partner for complex, large scale asset management solutions. We have delivered full lifecycle EAM solutions in some of the most demanding industries including the public sector, aerospace & defense and utilities. We have deployed fully integrated EAM solutions encompassing mobile asset management, GPRS and GIS technologies.
World Class Financial Management
HCL AXON has delivered numerous finance transformation programmes designed to better align the provision of financial services to the needs of the wider organisation. Benefits delivered include reduced transactional processing costs, consolidation and streamlining of financial functions, improved financial information and the enablement of financial shared services.
Corporate Performance Management/Business Intelligence
HCL AXON has unique capabilities in the design and deployment of effective corporate performance management frameworks that are both tied to our client's required strategic outcomes and fed by the deployed best practice SAP processes. Our consultants employ a rapid development methodology to accelerate the delivery of demonstrable reporting and business planning prototypes which are used to interactively confirm the overall reporting framework. Within our utilities practice we have developed SAP BI enabled standard reporting frameworks to support operational unit cost analysis of assets, customer profitability reporting and analysis as well as rate case modeling and planning tools.
Supply Chain Management/Procurement
HCL AXON has the in-house experience and capabilities to assess and re-engineer our client's procurement and supply chain processes including delivering inventory optimization and procurement efficiencies. Our approach to SAP-enabled 'joined-up' procurement for one of our customers has realised over $150m in savings. We are recognized as experts in delivering SAP SRM solutions, in the deployment of catalogue based procurement solutions.
Human Capital Management
HCL AXON has built one of the strongest global HR implementation capabilities of any SAP partner. Our capabilities cover all of the core SAP HCM components and extend into re-engineering HR functions and the implementation of SAP-enabled HR shared services. We have particular expertise in the design and deployment of web-enabled HR self service solutions and have developed a library of solutions which significantly extend the power of the standard SAP ESS and MSS solution. We are recognized by SAP as having delivered the most comprehensive implementation of shift planning to support operational crew management and duty based payroll. Our implementations have been shown to directly reduce HR administration costs and to lead to improved workforce deployment patterns, increasing organizational capacity while reducing payroll costs.
Social Care Integration
SAP is well established as the leading 'enterprise-wide platform' that allows you to manage your total organizational operations. SAP has further focused its resources to deliver a solution to meet the specific challenges of social care. Using a combination of Customer Relationship Management and Electronic Records Management you can now have the same visibility and control over your social care functions as with other parts of the Council.
