HCL EAS Ltd.
Contact Us

Customer Relationship Management

HCL AXON helps in delivering SAP CRM application providing best in class functionality for marketing, sales and services to organizations in select verticals including Public Sector, Consumer, Utilities, Travel, Transportation & Logistics, and Financial sectors. Whether it's a B2B or B2C engagement, HCL AXON uses the best implementation practices to bring immense value to organizations by enabling them to collaborate with their customers and thus providing them a superior customer experience. SAP CRM deployment empowers employees to manage interactions with customers and enables everyone in organization to have a real time visibility in customer experiences.

SAP CRM Practice - Our Vision
  • To provide end-to-end business solutions for global clients that would help them manage their customers effectively and efficiently

HCL AXON's CRM strategies and the solutions help you address a variety of CRM implementation issues in areas such as account management, customer retention and campaign management, or call center interactions. Our CRM consulting team will help you devise specialized CRM strategies that reflect positively on your revenue, productivity and customer satisfaction. We provide an integrated customer experience for customer self service, complaints processing, internet sales, enterprise portals, RMA, customer surveys and analytics. Some of the areas where we work with our clients include:

  • Customer Strategy
  • Customer Insight - including segmentation & research
  • Customer Proposition
  • Customer Interaction - inbound and outbound and via multi-channel access
  • Order Processing and Billing
  • Trade Promotions Management
mySAP CRM practice at HCL AXON

At HCL AXON, we enhance your customer's experience through seamless channels utilizing web, phone, email and handheld devices. We help you gather information about your prospects and customers to strategize your campaigns, products offerings and better service levels. HCL AXON offers full life-cycle services from blue-print to production support that provides a single window solution with a global foot-print. Our cross functional experienced SAP certified consultants help you integrate CRM with your other applications and act as an extended arm of the implementation and support team.

Differentiators
  • Most experienced SAP CRM partner in the world with Full Scope CRM experience
  • 35 Customer engagements till date
  • 370 + Skilled Resources
  • Implemented 3 of the most complex CRM Solutions Globally
  • Deepest Citizen Interaction Center experience globally
  • Multiple CRM 2007 projects
  • Many awards for our contact centres and web sites
  • Established Global Delivery Management for Risk Management and best Return on Investment
  • Customized Service Offerings across key verticals - Financial Services, Telecommunications, Hi-Tech & Manufacturing, Retail , Life Sciences & Healthcare among others
  • Successfully leveraging resources across HCL AXON group (IT services + BPO +Infrastructure Management)