Optimizing the Human System

Michael Hammer, the Godfather of Business Process Re-engineering, noted, "human beings' innate resistance to change is the most perplexing, annoying, distressing and confusing part of re-engineering."

However, whilst people can be seen to be transformation's worst enemy, they too remain its best ally. Optimizing the human system throughout an organization must become a core strategic imperative while implementing an ERP solution. Organizations can move effectively towards an ERP implementation that delivers sustainable high performance only by harnessing and aligning inherent human capability.

This article is part of HCL AXON's Human Capital Transformation Process. To view other articles in this process please visit the Human Capital Transformation page.