Case Studies
Summary: SAP Application Support & Maintenance for NBCU, worlds' leading media and entertainment Company.
Relevance to C&C- Revenues of $16+ billon
- Profit $3 billion
- 15500 employees
- Broadcast standards
- Distributing content through digital media
- Reaching growing global populations
- including marketing and advertising
- Public policy, including content piracy
- 24 * 5 Global Maintenance and Support
- High Offshore Leverage
- Minor enhancements development
- Supporting SAP RTS , SRM, BI and SEM
- FICO,MM,SD,BI-BW, SRM, APO, Basis - Security
- SAP 4.6 c, SAP BW 3.5
- US,UK,13 other European countries, APAC
- Instances : 2 separate SAP R/3 and BI Instances
- With 2000 + users
- Single Vendor satisfying their support and maintenance needs
- Most efficient SLA's benchmarking the industry, SLA for timely ticket resolution
- Maximum offshore leverage, hence lower cost, 70% offshore support to meet GE ODC corporate requirement
- Global Support & Minor Enhancement (< 80 Hrs)
Fonterra Co-operative Group Limited
Fonterra is a New Zealand multinational dairy company. It is New Zealand’s largest company with revenue exceeding $10 billion. It is a co-operative owned by over 10,500 farmers. The company controls around 30% of the world’s dairy exports.
Benefits of Outsourcing Application Management at Fonterra
- Reduced the IT budget from 3.8% of revenue to 3.3%
- Reduced IT costs from $9,000 to $7,250 per employee
- Increased productivity by 16% over five quarters
- Reduced demand day run time by four hours, which amounts to about $108,000 of increased productivity per annum
