iCREW Management Solution
iCREW is
an end-to-end solution for administering, assigning, planning, dispatching and paying
crews. iCREW improves operational efficiency and effectiveness by reducing risk
and operation costs. The solution expands SAP HCM processes and functionality to
address the following key functionalities:
- Vacation Bid and Award Processing
- Seniority Rosters and Board Structures
- Bulletin, Bid and Award Processing
- Crew Planning and Balancing
- Crew Dispatching and Integrated Voice Response (IVR) Integration
Why is iCREW necessary?
- To ensure a successful operating environment, companies must accurately forecast and balance demand against crew supply while having the flexibility to make changes at a moment’s notice.
- Crews must be managed and deployed efficiently to reduce operating costs and meet complex regulatory, collective agreement and regional requirements and variations.
- Full visibility across the entire network is required to ensure that the right resource with the correct qualifications, seniority and availability is utilized and paid accurately every time.
How does iCREW improve workforce management?
- Representing the Mobile Workforce
iCREW provides full visibility into the organization from both a Human Resource and Workforce Management point of view. This includes the ability to represent Board Structures, Home and Away Locations, and Seniority and Vacation Rosters.
- Managing the Work
Within the mobile workforce environment, people’s jobs change frequently and they are governed by complex rules. iCREW provides the proper facilities to represent and manage the changing work assignments and schedules
- Getting the Right Person at the Right Time
iCREW processing ensures that the right person is assigned to every order. This includes factoring in attributes such as Status & Availability, Seniority, Qualifications & Certifications, Work Schedules, and Hours of Service & Accumulators
- Staying Ahead of the Curve
To reduce cost and risk and allow added time to deal with the ever changing conditions of the network and resource demand, iCREW enables short and long term crew planning and demand and supply balancing.
- Building in Flexibility
iCREW provides a powerful rules processing framework configured to an individual company’s regulatory and collective agreement
- Automating Processes
iCREW increases processing efficiency by providing complete facilities for semi and full process automation - including automated dispatching and integration to outbound crew calling via IVR, automated activity and claim generations at the end of shift and automated time sheet approval processing.
- Seamless Integration
iCREW works seamlessly with the SAP system, including the following components: SAP Human Capital Management, SAP Financials, SAP Transport Management, and SAP Business Intelligence.
- Providing a Common, Role based Look and Feel
iCREW provides a rich user experience with role based user interaction for Employees, Managers, Crew Planners, Crew Dispatchers, Crew Administrators and Auditors. Users navigate between SAP and iCREW without logging off or dealing with different screen UI experiences.
Technical Facts
Product Name
iCREW – Industry Solution for Crew Management
Market
Transportation & Logistics companies that have adopted SAP as their enterprise resource
planning platform and require a fully integrated solution to manage resources.
Benefits
- Fully integrated solution to administer, assign, plan, dispatch & pay crews.
- Extends SAP HCM functionality to support best practice solutions around seniority management, board structures and rotation, bulletin, bids & award processing for work assignments, planning and dispatching, time to gross processing with full integration SAP payroll.
Development Plan
SAP solution roadmap which addresses industry requirements, monitors industry trends
and is focused on the next generation of MRO best practices
Platform & Hardware
- Built for running on SAP ECC 6.0 with Enhancement Pack 3. Runs on any operating system or hardware supported by SAP. Required the installation of SAP’s Human Capital Management (HCM) module.
- Hardware requirements are the same as for SAP ECC 6.0.
Version
iCREW Release 1.0 is due in Q1 2010 to Q2 2010.
iCREW is being developed by the same HCL AXON product development center that has delivered iMRO, the result of joint product development with SAP AG that delivers significant new functionality for organizations that manage large, complex assets, including aerospace & defense, travel and logistics organizations. It is intended that iCREW will integrate with iMRO to allow the management and deployment of engineering crews. Click here to learn more about iMRO
iCREW Solution Map
News & Events
| News | HCL AXON enhances crew scheduling capabilities with iCREW |
| News | HCL AXON partners with CN to develop iCREW |
Case Studies
| 2011 Laureates & Case Studies | PDF Case Studies |
| Official Website | Visit Website |
Other Links
| Service & Training | SAP services and training |
| Demo | Request a demo |
Industry Page : Travel & Transportation
