The new Public Sector priorities
The public sector is facing an financial crisis that presents fundamental risks to both strategic aims and core service delivery.
In order to deliver the major cost reductions, a radical change in approach is required; organisations need be able to quantify how investments add outcome value, understand how to maximise that benefit, and crucially to identify what can no longer be afforded. Driving value from improved internal working and external partnerships, particularly Shared Services, is now critical to future success and the survival of core services.
At HCL AXON, we have extensive success in managing radical change with public sector partners, while also cutting costs and improving services. Our experience cuts across Central Government Departments, Local Authorities and the Third Sector, and we understand how the Efficiency and Reform agenda will drive a change in how services are delivered over the coming years. We are at the forefront of modelling the impact of service investment on outcomesand have tackled costs in innovative ways, delivering strategic management, front office and back office reform programmes regularly focused on shared services.
What makes us different is our success through uncompromising focus on realisingbusiness benefits allowing us to offer a zero cost transformation model. Too many programmes fail to deliver the anticipated benefits but we work relentlessly with clients to identify, agree and deliver both cashable and non-cashable benefits. Through the combination of our business consulting, ICT implementation and managed service expertise we ensure that our clients achieve real outcomes.
HCL AXON also provides specialist experiences in the following areas:
- Ensuring your outcomes are delivered
- Understanding how shared services should work for you
- Giving you control and visibility of your costs and activities
- Maximising the value of your procurement function
- Maximising your investment in people
- Reducing your cost of ICT ownership
- Transforming the experience of local people
Ensuring your outcomes are delivered
Through our business consulting team we ensure that your operations on the ground are doing 'the right thing'. We help to ensure that strategic policies and priorities are reflected in how resources are deployed on the ground - making sure that money is targeted in the right places that are proven to add value, and that target returns on investment are embedded in delivery work. The challenge of identifying low value activity is a necessary and often a painful process, but through our Enterprise Performance Management model HCL AXON staff work successfully with managers to achieve this difficult goal.
Understanding how shared services should work for you
Few people question the rationale of sharing, but the difficult challenge of yesterday has become the essential deliverable of today. HCL AXON's shared service team will show how best to make this work and develop robust plans to deliver a shared services strategy for you and your partners. We provide proven solutions, ranging from core back office functions to cross-agency customer contact arrangements. Through the use of integrated data, processes and technology, we will help you to reduce the cost of running your 'back office' functions. In short, we can minimise the resource required and maximise the investment that can be devoted to the front line.
Giving you control and visibility of your costs and activities
Through the deployment of integrated business processes and software, we can help you get better visibility and critically control how resources are used in your organisation. During these times of major financial reductions, we provide the single, reliable view of financial and resource information that allows you to plan, manage and report in the way that you require. We provide the key reports you need, in the format you need to really analyse the performance and address early issues within your operations.
Maximising the value of your procurement function
Procurement is an area where rapid savings can be realised, often providing the basis for protecting core services. We help clients achieve significant savings in their procurement function and through our supply chain expertise we find real cashable savings that can be deployed elsewhere. We help ensure that you are getting the best possible deal on the goods and services that you buy, ensuring that compliance to purchasing agreements is maximised and that goods are bought through the most appropriate process reducing cost throughout the whole process.
Maximizing investment in people
Many organizations say that people are their most important asset. Our Human Capital Management Group focuses on ensuring that the value of your people is maximized. We help structure HR in a way that ensures that it meets the needs of the business. We help build and transform the capability of your people and reduce the transactional burden through the use of self-service technology. We also integrate HR data with financial data to ensure that your staff have true operational visibility and control over how your people resources are deployed.
Reducing your cost of ICT ownership
Through our application management capabilities, we can put together a tailored package to support your operational needs and provide a guaranteed level of service at significantly reduced cost.
Transforming the experience of local people
Through our Customer Relationship Management team we work with you to transform the way you interact with service users. We help to ensure that they can contact service providers in the way that suits them, at a time that suits them, maximising the opportunities and benefits of self service. Not only can we help improve their 'customer experience' and, but we also allow you to drastically reduce the cost of managing these relationships.
