Our Benefits-led Public Sector Solutions
HCL AXON uses its extensive range of capabilities to support key areas of public sector operations. We deliver solutions using best practice templates and a proven knowledge based gained through our experience in across the sector.
These key capabilities include:
- World Class Financial Management
- Enterprise Performance Management
- Enterprise Asset Management
- Supply Chain Management/Procurement
- Customer Relationship Management
- Human Capital Management
- Social Care Integration
Download HCL AXON’s Public Sector brochure for further details on our services, solutions and client successes.
World Class Financial Management
HCL AXON has delivered numerous finance transformation programmes designed to better align the provision of financial services to the needs of the wider organisation. Benefits delivered include reduced transactional processing costs, consolidation and streamlining of financial functions, improved financial information and the enablement of financial shared services.
Enterprise Performance Management/Business Intelligence
HCL AXON is recognised as a leading provider of EPM transformation services to the UK Public Sector. We provide advisory and implementation services including Strategy Management, Scorecards and Dashboards, Business and Financial Planning & Execution, plus Governance, Risk and Compliance solutions. Our consultants employ a rapid development methodology providing extensive Business Intelligence solutions designed around core BI strategies supported in turn by sector specific accelerators, templates and competency centre models.
Enterprise Asset Management
HCL AXON is recognized as the preferred partner go to partner for complex, large scale asset management solutions. We have delivered full lifecycle EAM solutions for the public sector and have deployed fully integrated EAM solutions encompassing mobile asset management, GPRS and GIS technologies.
Supply Chain Management/Procurement
HCL AXON has the in-house experience and capabilities to assess and re-engineer our client's procurement and supply chain processes including delivering inventory optimisation and procurement efficiencies. Our approach to 'joined-up' procurement for one of our customers has realised over $150m in savings. We are also recognised as experts in delivering Supplier Relationship Management and in the deployment of catalogue based procurement solutions.
Customer Relationship Management
HCL AXON pioneered the use of ERP solutions in customer call centre environments, developing a packaged contact centre solution that was designed specifically to meet the required levels of transactional processing within high volume, scripted inbound and outbound call centre environments. Today HCL AXON has implemented multi-channel solutions in over 47 call centres, supporting 4,000+ call centre agents, eCommerce, eService and IVR applications. Our clients have reported improved call centre capacity, reduced call handling times and reduced call centre costs.
Human Capital Management
HCL AXON has built one of the strongest global HR implementation capabilities. We cover all of the core HCM components and extend into re-engineering HR functions and the implementation of solution-enabled HR shared services. We have particular expertise in the design and deployment of web-enabled HR self service solutions and have developed a library of solutions which significantly extend the power of the standard packages. For examples we delivered the most comprehensive implementation of shift planning to support operational crew management and duty based payroll. Our implementations have been shown to directly reduce HR administration costs and to lead to improved workforce deployment patterns, increasing organisational capacity while reducing payroll costs.
Social Care Integration
We offer an 'enterprise-wide platform' that allows you to meet the specific challenges of social care operations. Using a combination of Customer Relationship Management and Electronic Records Management you can now have the same visibility and control over your social care functions as with other parts of the Council.
